Questions, answered.
Can’t find what you need? Email info@markupworks.com or use the contact form.
Ordering and delivery
How and when do I receive my report?
As a PDF sent to your email address with a secure download link. Post Review usually arrives within 48 hours, Content Audit within 72 hours and Brand Audit within 7 days. Delivery time starts when we’ve received your payment and your links. See our Delivery Policy.
What do I need to send you?
Links to the posts or profiles you want reviewed, or the files themselves, plus a short note on your goal and audience. Public links are enough.
Does my account need to be public?
Yes, so we can see your posts. If your account is private, upload screenshots, screen recordings or files with your order instead. If we can’t open a link, we’ll email you, and your delivery time starts once we can see your content.
Do you need access to my accounts?
No. We never ask for passwords or account access.
Can I review a post before it’s published?
Yes. Upload the image or video and the caption with your order.
Can you review content in other languages?
Yes, for English, German, French, Spanish and Italian. Your report is written in English.
What if my report hasn’t arrived?
Check your spam folder first. If it’s not there by the time shown on your receipt, email info@markupworks.com with your order number.
Payment
Which payment methods do you accept?
Visa and Mastercard cards, or Pay by bank (open banking), where you approve the payment in your own banking app. Both run on our payment provider’s secure payment page, and card payments use 3-D Secure. We never see your card details or your bank login.
Which currencies can I pay in?
Pounds sterling (GBP), euros (EUR) and US dollars (USD). Choose your currency from the selector at the top of the page.
Do prices include tax?
We are not registered for VAT, so no VAT is added. The price you see is the total you pay.
Do you store my card details?
No. Card details are entered on our payment provider’s secure page, and with Pay by bank you approve the payment in your own banking app. Neither your card details nor your bank login ever reach us. See Payment Security.
What will I see on my bank statement?
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Refunds and cancellations
Can I cancel my order?
Yes, for a full refund, until we start work. We start about one hour after your payment and email you when we do. After that we don’t accept cancellations, except as consumer law requires. See our Cancellation Policy.
Do you offer refunds?
No. Each review is personal work prepared for you, so we don’t offer refunds. If we make a mistake, such as reviewing the wrong post, tell us within 14 days and we’ll correct your report free of charge. See our Refund Policy.
Privacy and your content
What do you do with my content?
We use it only to prepare your report. We delete uploaded files 90 days after delivery and never publish your content without your written permission. See our Privacy Policy.
Who reviews my content?
Marketing specialists with hands-on experience in social media, brand and performance marketing. Every report is prepared carefully and goes through our review and approval process before it’s sent, so you get advice you can actually use.
Do I have to be over 18?
Yes. Our reviews are only available to people aged 18 or over.
Support
How do I contact support?
Use the contact form, email info@markupworks.com, or call our support line on +44 7944 652405. Monday to Friday, 9:00–18:00 UK time.
Ready when you are