Last updated: 28 October 2026 · Version: 1.4
1. What we deliver
Every Review is delivered as a PDF report (A4). A Consultation is delivered as a video call at the time we agree with you by email; we email you within one working day of your payment to agree it. Nothing is shipped physically and there are no delivery charges.
2. How we deliver
- By email to the address on your account, with a secure link to download your Report.
- In My account › Reports, where you can download it for 12 months.
3. Typical delivery times
| Review | Usually delivered within | Typical report length |
|---|---|---|
| Post Review | 48 hours | 4–6 pages |
| Content Audit | 72 hours | 10–14 pages |
| Brand Audit | 7 days | 20–30 pages |
These are typical times, not guarantees. If a Review will take longer, we will tell you. Delivery time starts when we have received both your payment and access to the content we need. Delivery times include weekends and UK public holidays. Your receipt shows when we expect your Report to arrive (UK time).
4. Making your content available
Make sure the accounts and posts you send are public. If your account is private, upload screenshots, recordings or files after payment from your order confirmation page or from My account › Orders. If a link is private, broken or missing, we email you; the delivery time restarts when we can access your content. If we don’t receive what we need within 7 days, we may cancel the order and refund you in full.
5. What can delay delivery
Most Reports arrive within the usual time. Delivery can take longer when:
- a link is private, broken or points to the wrong account;
- we need to confirm your identity or payment (see section 7.5 of our Terms of Service);
- a platform is down or restricts access to the content;
- you ask to change the content to be reviewed after we have started;
- events outside our reasonable control happen (see section 15 of our Terms of Service).
6. What we need from you
- Send correct, public links, or upload the content, when you order.
- Keep the email address on your account up to date and able to receive our emails.
- Reply to our questions so we can continue; the delivery time pauses while we wait.
7. What we tell you, and when
| When | What we send |
|---|---|
| Straight after payment | Order confirmation and receipt, with the expected delivery time |
| About one hour after payment | Email to say we have started work |
| If we can’t access your content | Email asking for the missing links or files |
| If your Review will take longer | Email with the reason and the new expected time |
| On delivery | Email with the secure download link; the Report also appears in My account › Reports |
8. When delivery is complete
Delivery is complete when the download link has been emailed to the address on your account and the Report is available in your account. We keep records of delivery, including when the email was sent and each time the Report was downloaded.
9. If your Report doesn’t arrive
Check your spam folder and My account › Reports. If it’s not there by the time shown on your receipt, email info@markupworks.com with your order number.