Last updated: 28 October 2026 · Version: 1.3
This policy explains when you can cancel an order. For refunds, see our Refund Policy.
1. Before work starts: free cancellation
We start work about one hour after your payment and email you when we do (“We’ve started your Review”). Until you receive that email, you can cancel for a full refund.
2. After work has started
Once work has started, we do not accept cancellations, except as the law requires for consumers:
- Consumers in the UK and EU keep a legal right to cancel until the Report is delivered. Because you asked us to start straight away, you must pay for the work already done when you tell us you are cancelling. We charge in proportion to the work completed at that point and return any balance within 14 days.
- Business customers cannot cancel once work has started.
3. After delivery
Once your Report has been delivered, the service has been fully performed and you can no longer cancel. At checkout you confirm that you understand this.
4. Consultations
You can cancel or move a Consultation free of charge up to 24 hours before the agreed time, for a full refund or a new time. If you cancel less than 24 hours before, or do not join the call, the session counts as delivered and is not refunded. If we need to move a session, we offer you a new time or a full refund. Your statutory rights as a consumer are not affected.
5. How to cancel
Email info@markupworks.com or use the contact form with the subject “Cancel order [#]”. You can use this wording if you like:
“I hereby give notice that I cancel my contract for the supply of the following service: [Review], ordered on [date], order number [#]. Name: [ ]. Email: [ ].”
We confirm every cancellation by email.
6. When we may cancel
We may cancel an order and refund it in full if we can’t access the content and you don’t send it within 7 days, if the content breaks our Terms of Service, or if section 3.2 of our Terms (restricted jurisdictions) applies.